Privacy Policy

This Privacy Policy describes how xiangwubox.club (the "Website," "we," or "us") collects, uses, and discloses your personal information when you visit or purchase from the Website.

Personal Information Collected

When you visit the Website, we collect certain information about your device, your interactions with the Website, and necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information listed below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why we collect it.

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, websites or products you viewed, search terms, and how you interacted with the Website.

Purpose of Collection: To ensure accurate loading of the Website for you and to analyze website usage to optimize our Website. Source of Collection: Automatically collected when you visit our website using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: Shared with our processor, Shopify.

Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including the last four digits of your credit card number), email address, and phone number.

Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, if consistent with the preferences you have shared with us, provide you with information or advertising related to our products or services.

Source of Collection: Collected from you.

Disclosure for Business Purposes: Shared with our processor, Shopify.

Customer Support Information

Examples of Personal Information Collected: Name, address, phone number, and other shipping-related information.

Purpose of Collection: To provide customer support.

Source of Collection: Collected from you.

Sharing of Personal Information

As described above, we share your personal information with service providers to help us provide our services and fulfill our contract with you. For example:

We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or otherwise protect our rights.

Use of Personal Information

We use your personal information to provide you with our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated on new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area ("EEA") under the General Data Protection Regulation ("GDPR"), we process your personal information based on the following lawful bases:

Your consent;

The performance of a contract between you and the Website;

Compliance with our legal obligations;

Protection of your vital interests;

Performance of a task in the public interest;

Necessary for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Website, we will retain your personal information unless you ask us to delete it. For more information about your right to erasure, please see the "Your Rights" section below.

Automated Decision-Making

If you are a resident of the European Economic Area, you have the right to object to processing based solely on automated decision-making (including profiling) that has legal effects concerning you or otherwise significantly affects you.

We do not use customer data to make fully automated decisions that have legal or other significant effects on you.

Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have legal or other significant effects on you.

Services that contain elements of automated decision-making include:

A temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist lasts for a few hours.

A temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist lasts for a few days.

Your Rights

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access your personal information held by us, have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.

Your personal information will be processed first in Ireland and then transferred to locations outside of Europe for storage and further processing, including Canada and the United States. For more information on how data transfers comply with GDPR, please refer to Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

California Consumer Privacy Act

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies are small pieces of information that are downloaded to your computer or device when you visit our website. We use several different types of cookies, including functionality cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies allow websites to remember your actions and preferences (such as login and region selection) to enhance your browsing experience. This means you don't have to re-enter this information each time you return to the website or browse different pages. Cookies can also provide information about how users use the website, for example, whether they are first-time or frequent visitors.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies Necessary for Store Operation

Name Function

_ab Used with administrator access.

_secure_session_id Used with store navigation.

cart Used with the shopping cart.

cart_sig Used with checkout.

cart_ts Used with checkout.

checkout_token Used with checkout.

secret Used with checkout.

secure_customer_signature Used with customer login.

store_summary Used with customer login.

_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function

_tracking_consent Tracking preferences.

landing_page Tracking landing page.

_orig_referrer Tracking landing page.

_s Shopify Analytics.

_shopify_fs Shopify Analytics.

_shopify_s Shopify Analytics.

_shopify_sa_p Shopify Analytics related to marketing and recommendations.

_shopify_sa_t Shopify Analytics related to marketing and recommendations.

_shopify_y Shopify Analytics.

_y Shopify Analytics.

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the time they are downloaded to your device.

You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may negatively impact your user experience and may make parts of our website inaccessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, which are typically located in the "Tools" or "Preferences" menu on your browser. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help files or visit websites such as www.allaboutcookies.org.

Also, please note that blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners). To exercise your rights or opt out of these third parties using your information, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding on how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such signals from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Contact

For more information on our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at support@xiangwubox.club.

Last updated: February 5, 2025

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.